Privacy Policy


Payeda Privacy Policy

Created at 22 April 2021 and Revised at 3 June 2021


The privacy and security of your data is highhest priority for us at Payeda. Please read this Privacy Policy
carefully before using our website ("Site") or any of our services. If you have any questions or queries about the
contents, please email us at
Payeda Limited ("Payeda"), a company registered in England and Wales (Company No: 12717121) with the
registered office at 2
nd Floor College House. 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.
For the purposes of data protection laws, Payeda is registered as a data controller with the Information
Commissioner's Office ("ICO") under number ZA207054.
In this Privacy Policy, Payeda will be referred to as "we", "us", or "our". There are references to "You" and
"Your"in this Privacy Policy. "You" may be a visitor to our site or a customer that is an individual, or an
employee of a corporate customer (in each case, a "Customer"). This Privacy Policy explains how we collect,
store, process and protect your personal data for the services listed below (together, the "Services"). You
should read this notice to know that what we are doing with your personal data.


How We Use Your Personal Data
Customer of Payeda

If you are a Customer of Payeda, to deliver our Services to You, to conduct any identification and verification
checks for customer onboarding process, to comply our legal obligations (including regulatory requirements),
to conduct any due diligence that we are required to give Services to You, to debug any issues You have
accessing our Services, to improve our automated processes for retrieving data, to anonymise Personal Data to
improve Services or to be a part of market study or analytics by us or a third party;
We are using; your name, date of birth, address, e-mail, mobile number, username, client ID and login data as
your Personal Data.
While you are using our AIS services, Any Personal Data that is contained in the Account Information* that you
have given us your explicit consent to access in accordance with the End-User Terms of Service is going to be
used to deliver our Services to you and to improve our Services.
While you are using our PIS services, Any Personal Data that you give to us, for example your name, email
address, username, login data and any payment reference that you supply Service is going to be used to deliver
our Services to you and to improve our Services.
We are also using; your name, email address, username and login data you supply to us if you are a user of
Payeda to provide you with updates on our activities, services and products; to record your marketing
preferences and any feedback or responses for the purposes of improving our Services with your consent.

Visitor to our site

To provide you updates on our services and products; to record your marketing preferences and any feedback
for the purposes of improving our Services and to allow us to run the operation of our website;
We are using; your name, email address and any other Personal Data you supply to us (such as any feedback)
and Any Personal Data we collect as part of your cookies setting, namely online identifiers (such as your cookie
identifier, IP address, browser type and version, time zone settings and location) with your consent.
* Account Information : Subject to such Account Information being returned by the relevant ASPSP, Account Information shall include,
but not be limited to, the following financial information and Personal Data:
 Personal details: name, date of birth, full address(es), email address, phone number, gender;
 Bank account information:Account type (e.g.current, saving), Account name; IBAN/Account number/Sort code/SWIFT; currency;
 Account balance information: Current balance, Available balance (credit cards);
 Transactions; Time; Description; Amount; Meta-data (arbitrary data that banks associate with a transaction e.g. category)

Collecting your Personal Data
Customer of Payeda

If you are a Customer, we may collect your personal data from the following sources:
 through our Site when you register as a Customer or use our Services including AIS and PIS Services;
When you use the AIS Tool, we will collect and process the Personal Data contained in the Account
Information retrieved from your Account Servicing Payment Service Providers (ASPSP).
When you use the PIS Tool, we will collect and process the Personal Data that you provide to us (e.g.
any Personal Data you include in the payment reference) in order for us to provide the PIS Tool. We
may also collect and process Personal Data contained in your bank or payment account details shared
with us by your ASPSP.
Our Tool aggregate Account Information retrieved from a particular ASPSP with Account Information
retrieved from other ASPSPs where you have consented to us accessing and transmitting such
information. Our Tool may use your Account Information for profiling purposes or store your Account
Information since it is necessary for the functioning of our app and/or Services.
 through email when you communicate with us;
 through information that you provide to us, and from third party sources such as Companies House for
onboarding purposes;
 through the financial data exported from your ERP software or Accounting software;
 when you visit our Site; and/or
 when you provide us with your marketing preferences.

Visitor to our Site

If you are a visitor to our Site, we may collect your personal data from the following sources:
 through cookies that we have set on our Site; and/or
 when you provide us with your marketing preferences through the Site

Keeping , Sharing and Transferring your Personal Data

How long to keep your Personal Data, we decide considering the factors including:
 our contractual obligations and rights in relation to the Personal Data involved (including the End-User
Terms of Service);
 legal obligation(s) under applicable law to retain data for a certain period of time;
 whether we relied on your consent to use the Personal Data, but you have since withdrawn your
 statute of limitations under applicable law(s);
 our legitimate interests where we have carried out balancing tests;
 fraud and risk management;
 (potential) disputes; and
 guidelines issued by relevant data protection authorities.
We will not keep your Personal Data for any longer than it is necessary we think.
If you are our Customer, we may share your Personal Data:
 In order to comply with any legal obligation;
 we need to enforce or apply our End-User Terms of Service and other agreements;
 to protect the rights, property, or safety of Payeda, our customers, or others;
 with financial institutions who will give you a financial offer for your Invoice Factoring or Invoice
Discounting request in Payeda;
 with partners or suppliers who process Personal Data on our behalf ( we take the security and
protection of your Personal Data seriously and allow such suppliers to use your Personal Data for
specified purposes and in accordance with our instructions);
 with third parties to whom we may sell, transfer or merge parts of our business or assets and/or
 to another company in our group, if this is necessary to ensure continuity in the provision of Services
The data that we collect from you will be stored in Google Cloud Services’ resource location in London, UK
(Google Regional settings : Europe-West2) with the highest security. We will take reasonable steps to ensure
that your Account Information (including any Personal Data) is handled securely and in accordance with this
Privacy Policy.


When you browse the Site, we automatically receive your computer’s internet protocol (IP) address. We collect
data about how you interact with our website through the use of cookies. A cookie is a small file of text that is
stored on your browser or the hard drive of your computer. Our Site uses cookies to distinguish you from other
users of our website. It helps us to remember your preferences. When you visit our Site, Cookies allow us to
keep track of how many times you’ve visited us, how long you’ve visited us for and what you’ve done whilst
you’ve been on our Site.
We use cookies to enhance your online experience of our Site and to better understand how our Site is used.
Cookies help to ensure that what you see online is more relevant to you and your interests, based on
information you’ve previously entered on our Site.
Cookies never store any of your banking details.
We use the following types of cookies:
 Essential cookies that are required for the operation of our Site. These include cookies that tell us if
you’ve consented to the placement of functionality or analytical /performance cookies, let you log into
secure areas of our website, let us authenticate you when you sign-on to use any of our Services, and
help us distinguish you from other users of our Site The functionality of our Services would be affected
if these cookies are disabled.
 Preference cookies, that are used to recognise you when you return to our website so we can
personalise our content for you such as your country or language preferences.
 Analytical/ performance cookies, that enable us to count the number of unique visitors to our Site and
to see how users interact with our Site. We use this information to help improve our Site and your

Managing cookies

You can change your cookie preferences by changing the setting on your browser. If you block cookies, you will
not be able to use all the features on our website.

Your Rights
Right of access

You have the right to ask us to provide to you any personal data we have collected about you.
To do so, please email us at to make a request detailing:
 your name,
 your address, and
 the period of data you would like access to.

Object to processing, including Direct Marketing

You may have the right in certain circumstances to ask us to stop processing your Personal Data. You always
have the right to ask us to stop processing your Personal Data for direct marketing purposes, at any time.

Request to restrict processing

You may, in certain circumstances, have the right to ask us to restrict the processing of your data or to suppress
your data.

Request correction or erasure

If we hold any of your Personal Data, you have the right to ask us to correct any inaccurate data we hold about
you or delete the data where there is no legitimate reason for us to continue to process it. We may not always
be able to delete or correct on request if it is not within our control (such as with Account Information, in which
case we will forward your request to the ASPSP) or if we are subject to legal requirements to keep the data.

Withdraw consent

If any of our Services require your consent to process your Personal Data and after you provided your consent,
you change your mind, you may withdraw your consent by contacting us at

Request to transfer

Where we collect and store your Personal Data to perform a contract that we have with a Provider, you may
request the transfer of your personal data to a third party, which we will provide to you in a structured,
commonly used and machine-readable format.

Changes to this Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate,
notified to you by e-mail. Please check to see any updates or changes to our privacy policy.

Our Details

If you would like to access, correct, amend or delete any personal information we have about you, register a
complaint, or simply want more information about how we process your Personal Data, you can contact us

Complaints to the Information Commissioner ‘s Office

Should you be dissatisfied with the service we provide, you have the right to file a formal complaint to the
Information Commissioner's Office at, or to the relevant data protection supervisory authority
in your country of residence.